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Policy Agreement


Client Pet Sitting Agreement
This agreement was made and entered into this day by and between RA & 4 C'S LLC dba FETCH! Pet Care of Indy (hereinafter referred to as “FETCH!”) and {OWNER} Releaser/Indemnitor (hereinafter referred to as “Owner”).

General
For and in consideration of a set fee to Owner as specified in FETCH!'s Work Order, FETCH! agrees to provide loving care for the pets specified in such Work Order. Such care includes, but is not limited to, the following: pet care, watering plants as necessary, collecting mail/paper, rotating lights and blinds, and medications as noted on FETCH!'s Work Order. Additional fees may be charged by FETCH! to Owner for additional services requested by Owner and noted on FETCH!'s Work Order. Holiday surcharges may apply. There will be an additional after-hours charge of ten dollars ($10.00) for requested visits after 9:00 PM and before 7:00 AM. Emergency calls between 12:00 AM and 6:00 AM will DOUBLE the listed per-visit rate regardless of the cause of the emergency. Owner will provide all food and supplies. FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed. Owner agrees to reimburse FETCH! for said additional food and/or supplies which may require FETCH! charging the credit/debit card provided by the Owner.
It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will need FETCH!'s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein. Owner will be notified of any price changes before making new bookings.

Home Access
It is also hereby agreed that FETCH! will retain keys and any necessary access codes, properly secured, to Owner's property until Owner wishes them returned. Owner will not incur additional fees for the return or replacement of said keys, however, there will be a fifteen-dollar ($15.00) fee charged if FETCH! must pick up or drop off the keys before or after the next service session. Keys will ONLY be returned in person to Owner, to Owner's authorized representative, or by Certified Mail/Return Receipt unless Owner requests otherwise.

Insurance & Claims of Injury/Loss
FETCH!'s insurance company shall be wholly liable for all claims of injury, death, damage, or loss to Owner's pet(s) or property. As further consideration for the services rendered, Owner agrees to waive and release FETCH! and/or their representatives from any claim for injury, loss, and/or death of Owner's pet(s) and from any claim for loss and/or damage to Owner's property, including, but not limited to, that caused by Owner's pet(s). Owner agrees to be responsible for any claim for injury, loss, and/or death of a representative of FETCH! caused by Owner's pet(s) and/or Owner's property. Owner agrees to be responsible for any damage(s) done to the home of any FETCH! representative by Owner's pets at the time of boarding, day, or evening care performed at the home of a FETCH! representative. If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for up to five hundred dollars ($500.00) insurance deductible if a claim is to be submitted for injury/damage sustained while their dog was off-leash.

Charges & Cancelation Policies
Owner will incur pet and home care fees, which will be charged by FETCH! to Owner's credit/debit card provided to our office after all said care listed on the Work Order is completed. A ten-dollar ($10.00) late fee will be incurred if the amount owed is not received by FETCH! within ten (10) days of the end of the service, and will continue each month thereafter until paid. A cancellation charge of twenty-five percent (25%) of the assignment may be applied for assignments canceled less than forty-eight (48) hours before the assignment's starting date. A cancelation charge of fifty percent (50%) of the assignment may be applied for assignments canceled within twenty-four (24) hours of assignment starting. A one-time charge of twenty-five dollars ($25.00) may be applied if a consultation is made but the assignment is canceled. For any services during the holiday weeks of Memorial Day, Independence Day (July 4th), Thanksgiving, Christmas, and New Year's, a cancelation charge of fifty percent (50%) will be applied for assignments canceled less than seven (7) days of assignment starting date, and a cancelation charge of one hundred percent (100%) will be applied for assignments canceled within forty-eight (48) hours of assignment starting.
It is hereby understood that FETCH! will charge the credit/debit card provided by Owner for pet sitting fees and incurred charges. It is also understood that all fees paid are non-refundable, however, FETCH! may issue a non-transferable credit and hold on file for all unused visits for twelve (12) months from the date of notification of cancellation. Owner is responsible for attorney's costs for any legal action necessary for the enforcement of this agreement.

Emergency Care
In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinary care by a veterinarian specified by Owner for Owner's pet(s) as FETCH! may deem necessary. Owner further authorizes FETCH! to incur veterinary costs in the name of Owner. Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary charges. Owner may incur an additional cost if FETCH! must transport pet(s) to a veterinarian or wait at a veterinarian.

Pet Health
Unless specified in writing by Owner, Owner warrants that pet(s) are current with all shots and vaccinations. Sec. 15-2.1-1-23 of the Hamilton County Animal Ordinance provides that dogs older than six (6) months of age MUST be spayed or neutered unless Owner holds a breeder's permit or meets the exemptions listed in the ordinance. Therefore, FETCH! reserves the right to refuse private boarding or in-home service to intact male or female dogs over the age of six (6) months.

Third Parties on Premises During Pet Care Assignments
For the safety and well-being of your pet(s) and the security of your property, third parties are NOT permitted on the Owner's premises under the terms of this agreement. Therefore, all parties agree that no other person(s), including Owner's friends, family members, and other third-party contractors, shall have access to Owner's pet(s) and/or property during the dates of service except FETCH! and their representatives. Before Owner's departure, Owner will inform FETCH! of any persons who need to be on the property. FETCH!'s insurance company may not be liable for any claim of injury, death, damage, or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment.

Placement & Referral Fee
Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for two (2) years following the last date of service performed by any representative of FETCH!. Owner agrees to pay a Placement & Referral Fee if Owner directly employs or signs an agreement with a FETCH! independent contractor, former independent contractor, employee, or former employee for a period of three hundred sixty-five (365) days following the date which Owner last used said worker, contractor, or employee for services rendered by FETCH!. In such instances, Owner agrees to pay a fee to FETCH! an amount of the greater of three thousand five hundred dollars ($3,500.00) OR the amount equivalent to one hundred percent (100%) of all revenues generated by said worker in the previous three hundred sixty-five (365) days from the date of said occurrence as a Placement and Referral Fee.

Social Media Photos
We may use a photograph of your pet in any of our social media campaigns. Please advise in writing to northindy@Fetchpetcare.com if you are not willing to authorize this. We will only use pet first names and general locations such as Carmel, Westfield, or Zionsville.

Fish Tanks
FETCH! and/or their representatives will not perform any maintenance, chemical additions, or cleaning to fresh or saltwater fish tanks. FETCH! and/or their representatives will only feed fish as specified in FETCH!'s work order. Each fish tank will be treated as an additional pet on FETCH!'s work order.

Dissatisfaction & Refunds/Credits
Any declaration of dissatisfaction with service and/or request for refund must be made within seven (7) days after completion of service. Refunds or credit amounts will be determined between both Owner and FETCH! and shall be a reasonable amount within the scope of the total cost indicated in the Work Order.

This contract is governed by the laws of the State of Indiana and any action by the parties to enforce the terms of the contract must be brought in a court of competent jurisdiction.

By clicking "Agree & Submit" you are confirming your acceptance of these policies.